With any electric bike purchase, it is important to know what assurances and protections you are being given.

Our Warranty Policy

We want you to have peace of mind when enjoying your X-Road Ebike. 

Here are the details on what parts of the bike are covered, and what the processes look like to ensure that your bike is covered for the long-haul.

The first step, if you ever have an issue, is to reach out to us. We will work with you to ensure that whatever issues you may come across are pinpointed accurately, and with a plan to get you back on the road as quickly as possible. 

Our Policies on Purchasing.

We also understand that sometimes, you may want to change your mind on a purchase. 

Here are all the details on purchasing, exchanging, and making adjustments to a pre-order that you may want to know.

As always, don’t hesitate to reach out if you have any questions.

Recommended Bike Maintenance

With regards to the non-electrical parts of the bike, we highly recommend staying on top of things.

  • Keeping the chain clean and oiled
  • Ensuring your derailleur is aligned properly
  • Cable maintainence
  • Ensuring brake surfaces are cleaned

You Will Love These Bikes.